<![CDATA[Gsolutions]]> <![CDATA[IS ADSL Issues]]> Dear Customers

Please take note of the following notification from IS:

Received: Oct 27, 2011 15:28
Subject: IS Major Alert 27-10-11 15h21 INTL... 

IS Major Alert 27-10-11 15h21 INTL Access ADSL & Velocity services affected. Increased latency & in some cases packet loss. IS & Telco engineers attending.

Regards

Gsolutions Team

]]> <![CDATA[New Servicedesk launched]]> It is with great excitement that we have launched our new servicedesk.

The servicedesk is a means of co-ordinating all support, sales and accounts queries. It will assist us in providing better quality and more responsive support to all our customers.

Some of the great new features of the servicedesk include:

  • Live Help
  • Online Helpdesk
  • Transparent Email and online query notifications
  • Knowledgebase of common problems as well as other useful information
  • Automated Service notifications via RSS feeds
  • And much more

The servicedesk is a work in progress and it would be appreciated if you provided us with feedback by submitting a ticket and selecting the Feedback department.

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